Privacy Policy
Last Updated: July 1, 2025
At Ragasonic, we believe transparency is key to building trust. This Privacy Policy explains how we handle your data when you use our AI-powered meeting assistant service. We're committed to protecting your privacy while delivering exceptional meeting insights.
What's Covered
Service Overview
Ragasonic provides an AI meeting assistant that joins your video calls to create transcripts, summaries, and actionable insights. This policy applies to our web platform, API services, and any related tools we offer.
Key Principles
- • You control when our AI joins your meetings
- • Meeting participants can always see our bot is present
- • You own your meeting data and can delete it anytime
- • We use enterprise-grade security to protect your information
AI Processing with Google Gemini
To generate transcripts and meeting insights, we process your meeting audio using Google's Gemini AI models. Meeting audio and transcripts are sent to Google's secure servers for processing. Google processes this data solely to provide transcription and analysis services to Ragasonic and does not use your meeting content to train their models or for any other purpose. You can disable AI processing in your account settings at any time.
Policy Updates
We may update this policy as our service evolves. When we make significant changes, we'll notify you via email and update the "Last Updated" date above. Continued use of our service after changes indicates your acceptance of the updated policy.
What Information We Collect
We collect only the information necessary to provide our meeting assistant service effectively and securely.
Account & Profile Data
Information you provide when creating and managing your account:
- Name, email address, and password
- Company name and role (optional)
- Profile picture and preferences
- Billing information for paid plans
- API keys and integration settings
Meeting Data
Content generated when our AI assistant joins your meetings:
- Audio recordings from meeting platforms
- AI-generated transcripts and summaries
- Meeting metadata (date, duration, participant count)
- Action items and key points extracted by our AI
- Meeting URLs and calendar integration data
Technical Information
Data collected automatically to ensure service quality:
- IP address and general location (country/city)
- Browser type and operating system
- Pages visited and features used
- API usage patterns and performance metrics
- Error logs and diagnostic information
Communication Data
Information from your interactions with our team:
- Support tickets and customer service conversations
- Feedback and survey responses
- Sales inquiries and demo requests
- Newsletter subscriptions and marketing preferences
How We Use Your Information
We use your data to deliver our AI meeting assistant service and continuously improve your experience.
Core Service Features
- • Generate real-time meeting transcripts
- • Create AI-powered meeting summaries
- • Extract action items and key insights
- • Provide searchable meeting archives
- • Enable integrations with your tools
Account Management
- • Authenticate and secure your account
- • Process payments and manage subscriptions
- • Provide customer support and assistance
- • Send important service notifications
- • Maintain usage analytics and billing
Service Improvement
- • Analyze usage patterns to enhance features
- • Troubleshoot technical issues
- • Develop new AI capabilities
- • Optimize transcription accuracy
- • Test and deploy service updates
Security & Compliance
- • Detect and prevent fraudulent activity
- • Monitor for security threats
- • Comply with legal requirements
- • Audit access and usage logs
- • Protect against service abuse
Marketing Communications (Optional)
With your explicit consent, we may send you:
- Product updates and new feature announcements
- Best practices and tips for using Ragasonic
- Industry insights and meeting productivity content
- Invitations to webinars and events
You can unsubscribe from marketing emails at any time using the link in each message.
Your Privacy Rights & Controls
You have significant control over your data. Here's what you can do and how to exercise your rights.
Access & Download
View and export all your data including transcripts, summaries, and account information.
Correct & Update
Edit your profile, fix transcript errors, and update account preferences anytime.
Delete Data
Remove specific meetings, bulk delete old content, or close your account entirely.
Control Processing
Pause AI processing, disable specific features, or restrict data sharing.
Meeting Controls
Before Meetings
- • Choose which meetings to record
- • Set recording duration limits
- • Configure transcript sharing
During Meetings
- • See when our AI is present
- • Request the bot to leave anytime
- • Pause/resume transcription
After Meetings
- • Edit or delete transcripts
- • Control who can access content
- • Set automatic deletion dates
Need Help with Your Rights?
If you can't find the controls you need in your account settings, or if you have questions about your privacy rights, contact our privacy team:
Security & Data Storage
Protecting your meeting data is our top priority. We use enterprise-grade security measures and follow industry best practices.
Encryption
- • TLS 1.3 for data in transit
- • AES-256 encryption at rest
- • End-to-end encrypted API communications
- • Encrypted database storage
Access Controls
- • Multi-factor authentication
- • Role-based permissions
- • Regular access audits
- • Zero-trust architecture
Infrastructure
- • Google Cloud Platform hosting
- • Enterprise-grade certified data centers
- • Automated security monitoring
- • Regular penetration testing
Data Retention
- • 30-day default retention
- • User-configurable periods
- • Automatic deletion scheduling
- • Secure data destruction
Security Incident Response
In the unlikely event of a security incident affecting your data, we'll notify you within 72 hours and provide detailed information about what happened, what data may have been affected, and what steps we're taking to resolve the issue.
Global Operations & Data Transfers
Ragasonic operates globally while respecting local privacy laws and regulations.
Data Locations
- • Primary: US (Google Cloud)
- • Backup: EU (GDPR compliance)
- • Processing: Regional optimization
Legal Frameworks
- • GDPR (EU residents)
- • CCPA (California residents)
- • Standard Contractual Clauses
Your Controls
- • Choose data residency
- • Request local processing
- • Exercise regional rights
Questions & Contact Information
We're here to help with any privacy questions or concerns. Here's how to reach us:
Privacy Questions
For questions about this policy, data requests, or privacy concerns.
Response within 24 hours
General Support
For technical issues, account questions, or general help.
Response within 4 hours